How to Set the Right Expectations So Clients Don’t Run Your Life

  • Post Category:Sales Tips

Think for a minute about your internet going out. If your service provider sends you an alert that your connection will be down for 2 hours, it’s inconvenient, but you can adjust. You’ll go to a coffee shop during that time or schedule something away from your computer. This simple…

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A Proven Process for Turning Angry Customers into Advocates

In my last post, I discussed customer service and how the first five seconds of a call can make or break a customer’s impression of your company. But how should you handle a customer who’s already upset? Customers get angry because their expectations haven’t been met on some level. Let’s…

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The First 5 Seconds: The Secret to Providing Better Customer Service

Because live customer service doesn’t go viral the way social media interaction can, companies often overlook the importance of call response. But the first five seconds can make or break a customer’s impressions of your company. If I call ten different 800 numbers and reach ten different customer representatives, I’ll…

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How to Improve Your Sales-to-Service Handoff Process

We could subtitle this article “How not to do service like Comcast,” and you’d get the point right away. If your company sells a great product or service, but you don’t want customers to experience what Comcast customers go through, you need to improve your sales-to-service handoff process. Why the…

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3 Ways to Integrate Text Messaging Into Your Customer Service

Text messaging is a unique form of short message service (SMS) that helps businesses improve customer service and drive profits. How does it work? With better customer service, you have satisfied customers. Satisfied customers stick around. Satisfied customers buy products from your business over many years. Satisfied customers refer friends…

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Text Messaging Tool Promotes Customer Service

  • Post Category:Sales Tips

Savvy business owners can learn a lot from watching people in action. You’ve probably experienced the occasional loud-talker on his cell phone interrupting the peace and quiet of everyone else in the grocery store line. What’s becoming more common, however, is the distracted shopper. Head down, eyes busily scanning social…

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75% of Your Customers Would Rather Text You Than Use Social Media

It’s challenging for businesses to keep up with trends. One trend worth implementing in your business—and putting it through the necessary changes—is the mobile revolution. But not for the reason many people think. You see, it’s not social media that’s currently transforming customer service; it’s texting. Learn why your business…

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5 Tips to Improve Client Loyalty With Customer Service

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A detailed business plan, an optimal location, financial resources—these are factors that can make or break a business. However, no matter what you sell—whether it’s food, clothing, electronics or consulting—having great customer service is an essential component of creating a successful business, and securing client loyalty, too. Learning to “do…

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7 Outsider Blogs Salespeople Can Learn From

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Becoming a skilled salesperson requires extensive on-the-job training, learning about product features and reading up on techniques to persuade people and land a sale. These activities can include attending sales training companies and lining your shelves with books by industry leaders like Zig Zigler. However, you’d be remiss as a…

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Text Messaging for Business

  • Post Category:Sales Tips

Did you know that over 75% of Americans use text messaging on a daily basis? Did you know that’s a higher percentage than those using the phone? It’s difficult to get your head around the fact that this communication method is more popular than a phone call, but those are…

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