How big of a role does customer service industry play? We found this handy infographic that does a great job of highlighting some interesting information that shows how important customer service really is.
Here’s three statistics that stand out:
- Only 1% of consumers feel they get good customer service, but a whopping 86% would pay MORE for better customer service!
- 26% of companies have a well developed plan for improving the quality of their customer service.
- 89% of consumers will switch to a vendor’s competitor after a poor customer service experience.
