Management Tips / Sales Tips

How to Improve Your Sales-to-Service Handoff Process

We could subtitle this article “How not to do service like Comcast,” and you’d get the point right away. If your company sells a great product or service, but you don’t want customers to experience what Comcast customers go through, you need to improve your sales-to-service handoff process. Why the Handoff Process is Vital During the sales or “wooing” phase, you say “yes” to every question or need the potential customer has. The prospect wants a special phone number for…

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December 2, 2022
Management Tips / Sales Tips

A Proven Process for Turning Angry Customers into Advocates

Many companies don't pay enough attention to answering customer calls quickly and nicely. But those initial five seconds can really shape what customers think of your company.Think about it: if I call different companies, I'll get different experiences based on how they handle my call. And most of the time, those first few seconds of the call make a big impression.Here are five simple rules to make those first five seconds count and provide better customer service: Sound Caring: When…

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May 5, 2022
Sales Tips

5 Tips to Improve Client Loyalty With Customer Service

In the world of business, there are many crucial factors like a detailed business plan, the perfect location, and financial resources that can either make or break a company. But no matter what you're selling – whether it's food, clothing, electronics, or consulting services – exceptional customer service is a vital ingredient for building a successful business and earning the loyalty of your clients.Learning to Excel in Customer ServiceBusiness owners often excel in various aspects of their operations. Some are…

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April 15, 2022
Management Tips / Sales Tips

Missed Calls Equal Missed Profits

Back in the day, if your toilet backed up, the first thing you’d do is pick up the Yellow Pages. You’d thumb your way through the plumbers section, find the nearest candidate and pick up the phone. But what happens if you get a voicemail? You wouldn’t wait for the problem to start spreading further across your kitchen floor... you’d phone the next guy right away. Why is that important? Because the first guy just lost himself a sale.Most major…

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March 4, 2022
Sales Tips

How to Set the Right Expectations So Clients Don’t Run Your Life

Think for a minute about your internet going out. If your service provider sends you an alert that your connection will be down for 2 hours, it’s inconvenient, but you can adjust. You’ll go to a coffee shop during that time or schedule something away from your computer. This simple notification enabled you to adjust your expectations so you didn't waste time. Rather than sitting at the office trying to figure out, “Is the internet down for 2 minutes or…

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November 24, 2015
Management Tips

The First 5 Seconds: The Secret to Providing Better Customer Service

Because live customer service doesn’t go viral the way social media interaction can, companies often overlook the importance of call response. But the first five seconds can make or break a customer’s impressions of your company.If I call ten different 800 numbers and reach ten different customer representatives, I’ll have ten different customer experiences. And each of my impressions will be created in the first few seconds of the call.How good is your team at customer service? Here are my…

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April 28, 2015
Sales Tips

Only 1% of Consumers Feel They Get Good Customer Service – Do You?

How big of a role does customer service industry play? We found this handy infographic that does a great job of highlighting some interesting information that shows how important customer service really is. Here's three statistics that stand out: Only 1% of consumers feel they get good customer service, but a whopping 86% would pay MORE for better customer service! 26% of companies have a well developed plan for improving the quality of their customer service. 89% of consumers will…

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February 25, 2014