4 Ways Employees Can Cheat Your Time Clock System (And How to Avoid Them)

You’re a victim of fraud. … if you’re running a retail store. Time clock fraud happens to everyone in retail. If you don’t think it’s happening to you, here’s what you need to know: it’s happening to you. People cheat the system and cost you money you shouldn’t be paying. Here’s how they do it: 1. … Read more4 Ways Employees Can Cheat Your Time Clock System (And How to Avoid Them)

How to Increase Sales By Mining Your Existing Inbound Calls

Wireless retailers get LOTS of incoming calls. What if you could use those calls to make more sales? It’s not just about great phone skills, it’s about looking back through calls that didn’t convert and seeing if there’s potential for a future sale. Mining for Gold Think of it like gold mining. See, gold can be … Read moreHow to Increase Sales By Mining Your Existing Inbound Calls

How to Increase Sales By Returning Calls Faster

Online leads are great — customers come to you, ready to talk about what you offer! With this kind of killer lead, wouldn’t you want to jump on the opportunity to sell? Of course! So why aren’t you responding faster? Companies who respond to their online leads within an hour of receiving their query are … Read moreHow to Increase Sales By Returning Calls Faster

Wireless Retailers: How to Drastically Improve Your Employees’ Phone Greetings

No one actually makes a phone call anymore, right? Who would call a wireless store before they buy their phone? They can see stock online, map their own directions, and do their own research, so does anyone really call? Yes! And as a wireless retailer how you answer the phone matters! If you don’t have … Read moreWireless Retailers: How to Drastically Improve Your Employees’ Phone Greetings

When Is the Right Time to Hire Your Next Salesperson?

You’ve hired your first salesperson, and business is going well. But you know the only way to grow your revenue is to find more prospects. And the best way to do that is hiring a salesperson. So is it time for you to make your next hire? Consider the Demand for A New Salesperson First, consider … Read moreWhen Is the Right Time to Hire Your Next Salesperson?

How to Build a World-Class Sales Training Program on a Budget

Most sales training is terrible. It doesn’t relate to the salespeople, and it’s outdated… if the company has any training material at all. Back in the day, we used flip charts. Our training (like most US companies) went like this: Introduction: Don’t stray from the script. This sales presentation is fail proof. Build some rapport, … Read moreHow to Build a World-Class Sales Training Program on a Budget

3 Keys for Keeping Sales Leads Fresh With a Sales Tracking App

I’m a multi-tasker. And because of that, I love Audible — I can listen to a book while doing just about anything. But recently, there was one book I was ready to read that wasn’t on Audible, so I picked up the hard copy. I hadn’t finished page one before I got distracted! Why? My … Read more3 Keys for Keeping Sales Leads Fresh With a Sales Tracking App

The Value of Having ALL Sales CRM Data in One Place

Have you ever made a list, only to lose it before it was even used? It’s frustrating to take notes and keep track of information, only to misplace it later. But while it may be frustrating in some circumstances, it’s costly in others. Client information is one of the most valuable resources in business. If … Read moreThe Value of Having ALL Sales CRM Data in One Place

How to Calculate the Real Cost of a Sales CRM

The best deal on paper isn’t always the best deal. Your CRM invoice may look like you’re spending a few hundred dollars when you’re actually investing thousands. So how do you know the true cost? When you’re calculating the real cost of a CRM, start by adding up the setup fees and monthly costs, but … Read moreHow to Calculate the Real Cost of a Sales CRM

Why Everything You Know About CRM Is 100% Wrong

Successful companies have always recognized the need for a CRM. They have a responsibility to their employees, vendors, and customers to keep information organized. But old CRM methods no longer make the cut. Now, as people work anytime from anywhere, salespeople need customer information at their fingertips. They need data in one place that they … Read moreWhy Everything You Know About CRM Is 100% Wrong