Privacy Policy
Your privacy is important to us. It is CallProof, LLC’s policy to respect your privacy regarding any information we may collect from you across our website, https://callproof.com or the CallProof Plus – Sales Routing mobile app in both the Android Play Store and the Apple App Store, and other sites we own and operate.
1. Information we collect
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Device data
We may also collect data about the device you’re using to access our CallProof Plus – Sales Routing mobile app in both the Android Play Store and the Apple App Store / website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Account Information
When you register to use the Service with an email address, we collect your full name, company or organization name, email address and password you create. We provide the option to upload user’s photo inorder to identify themsleves within the organisation. When signing up for a paid plan, CallProof will also collect credit card information and use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on CallProof, LLC’s behalf.
User Contacts
You can import your basic contact information from your Google Contacts using CallProof’s automated contact import wizard. You can import other email account address books or lists into CallProof using a manual import process. For Google, we authenticate your Google email address book using your CallProof user email address. We do not collect the username and password for the email account you wish to import your contacts from.
Calendar Integration
This Service will have access to your Google and Office 365 Calendar in order to schedule events that you created with the contacts in CallProof. The Subscription Service will have the ability to: create new calendars, list account’s calendars, and create and update events of only that calendar which you have selected in CallProof.
Email Sync of Contacts that exists in website
When you integrate your Google account with the Callproof application (https://app.callproof.com), you can connect a number of Google services to your Callproof account (currently it is limited to only one service i.e. receive Gmail messages). By doing so, Callproof will be able to access data and information from your Google account like email headers, subject lines, and email bodies. You can remove the integration in the Callproof website by navigating to Home > Email Settings > Accounts and clicking ‘Delete’ icon. We’ll only use your Google data to power different parts of our application that are linked with your Callproof Contacts. It’s your data. We just want to help you grow better. By using the ‘Gmail Integration’ with the Callproof Sync service you will grant the Sync service access to information associated with your account, including emails and folders selected by you for Sync process. In addition, the Sync service will be able to read only emails from your connected Gmail account. The Sync Service will store email headers, subject line, and Email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or financial or medical information. You understand that the correspondences you track will be visible to other users on your Callproof Account team.
Our application sync user emails in following manner.
- Access – We use Google recommended oAuth to read all resources and their metadata permission.
- Uses – You have only synced emails for reading no other operation can be performed on them in sync with Google accounts.
- Store – Callproof stores synced emails that are related to Callproof contacts only. They are stored in secure environment, and never shared with any other unauthorized user.
Additional Limits on Use of Your Google user Data:
Notwithstanding anything else in this Product Privacy Policy, if you provide Callproof with access to your Gmail data using the Gmail Integration, our use of that data will be subject to these additional restrictions:
- We will only use access to read, metadata, headers, and settings to provide a web email client that allows users to read emails and to enhance the email experience for productivity purposes.
- We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- Callproof will not use this Gmail data for serving advertisements.
Call Logs & SMS
When you upload your call logs to either the Call Log Keeper or CallProof CRM services, that information is stored in our systems. This data includes: the phone number, the duration of the call and metadata about the call. CallProof CRM will attempt to match those call logs against Contacts you have added based on the phone number. If a match is found for an existing Contact, then the call is associated with the Contact and some of the metadata will be displayed alongside the Contact.v
2. Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
- it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
- we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
SMS
At CallProof LLC, we prioritize the privacy and security of our customers. This privacy policy outlines our commitment to ensuring that SMS messages sent from our platform are only directed towards existing customers and not cold calls or unknown numbers who are prospects.
Purpose of SMS Messages: The SMS messages sent from our platform are solely intended to assist our sales representatives in providing prompt support and immediate responses to their clients. These messages are not related to product promotions or marketing activities.
Opt-In and Opt-Out Options: We provide our customers with the option to either opt-in or opt-out of receiving SMS messages from our platform at any time. To opt-in, customers can visit the following link: Opt-in. To opt-out, customers can visit the following link: Opt-out.
Opt-Out Keywords: Customers who wish to opt-out of receiving SMS messages can simply reply to the same number from which they received the message. They can use any of the following keywords: ‘STOP’, ‘UNSUBSCRIBE’, ‘END’, ‘QUIT’, or ‘HALT’.
Please note that while we strive to ensure the accuracy and security of our SMS messages, data rates may apply. We encourage customers to review their mobile service provider’s terms and conditions regarding data charges.
If you have any concerns or questions regarding our privacy policy or the use of SMS messages, please contact our customer support team at support@callproof.com.
3. Collection and use of information
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes: to enable you to access and use our website, associated applications(CallProof Plus – Sales Routing mobile app in both the Android Play Store and the Apple App Store) and associated social media platforms; to contact and communicate with you; for internal record keeping and administrative purposes; and to comply with our legal obligations and resolve any disputes that we may have. We collect users’ primary account information from CallProof Plus – Sales Routing app in both the Android Play Store and the Apple App Store to https://apimobile.callproof.com as they are necessary for the app to function properly and continue further with the functionalities intended for the app.
4. Disclosure of personal information to third parties
We may disclose personal information to our employees, contractors and/or related entities.
5. International transfers of personal information
The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
6. Your rights and controlling your personal information
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website / CallProof Plus – Sales Routing app in both the Android Play Store and the Apple App Store and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website / CallProof Plus – Sales Routing app in both the Android Play Store and the Apple App Store or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Right to Erasure: You have the right to delete data we store about you. Should you decide to do so, please contact us via the email address. We will send you an email in order to confirm the deletion.
7. Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout .
8. Business transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
9. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
10. Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
This policy is effective as of June 19, 2019.
