Sales calls Archives

Understanding Industrial Customers: How Sales Teams Can Build Stronger Relationships

Why Understanding Industrial Customers Matters Success in industrial sales starts with understanding industrial customers. Industrial buyers often face complex challenges, tight timelines, and strict budgets. Therefore, sales professionals must learn how these businesses operate before offering solutions. Many sales reps focus too much on product features. However, industrial customers prioritize reliability, efficiency, and long-term value. When you understand their priorities, you can position your product as a real solution instead of just another option. Learn the Customer’s Industry First First, strong salespeople…

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March 16, 2026

Sales Tips

Increase Sales By Mining Your Existing Inbound Calls

Wireless retailers get LOTS of incoming calls. What if you could use those calls to make more sales? It’s not just about great phone skills, it’s about looking back through calls that didn’t convert and seeing if there’s potential for a future sale. Mining for Gold Think of it like gold mining. See, gold can be tough to find — only one out of every billion atoms of rock in the world is gold. But rather than sifting through every rock in the…

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May 1, 2018

Sales Tips

How to Increase Sales By Returning Calls Faster

Online leads are great — customers come to you, ready to talk about what you offer! With this kind of killer lead, wouldn’t you want to jump on the opportunity to sell? Of course! So why aren’t you responding faster? Companies who respond to their online leads within an hour of receiving their query are seven times more likely to have a meaningful conversation with the decision maker… but only 37% of companies follow up that quickly. Even one hour makes a…

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April 24, 2018

Sales Tips

Focus on the Sales Activities That Matter

Salespeople will do what they like to do, not what they need to do. If it’s uncomfortable to make cold calls, they’ll find a way to justify doing something else — like sending an email or writing up a proposal. But when you’re focusing on sales activities, you need to dedicate time to the activities that matter — even if you don’t like them. Real, Severe Commitment There’s a difference in scheduling time and severely committing to something. I’m working…

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November 14, 2017

Sales Tips

Cold Calling Anxiety? These 6 Tips Will Help You Overcome Your Fear

Nobody likes to be told no. We didn’t like it when we were three years old, and we don’t like it now.But what happens on cold calls? We get told no. So we avoid cold calls and drop-ins to save ourselves from the rejection. But at what cost?1. Understand That Rejection Is Better Than AvoidanceIn reality, what’s the worst thing that can happen on a cold call? They say no. So don’t sweat it. It’s not that bad. You probably…

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October 24, 2017

Sales Tips

Anatomy of the Perfect Sales Follow-Up Call

Benjamin Franklin once said, “Energy and persistence conquer all things.” Well, he may have exaggerated a little, but it sure does seem to apply to sales. Sales relies on persistence. And often, that persistence relies on following up. When you’re dealing with clients, you should always have a next step. No matter what. Follow-up calls can be the perfect way to close the loop and provide your next interaction with a prospect. Contact Them… Then Contact Them Again Sales is…

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July 18, 2017

Sales Tips

Free Sales Call Report Template Download

Sales success is simple: know where you are and how you’re doing so you know where you need to go next. The best way to gain that information is through sales call reports. And if you're not setting aside time during the day to measure your sales activity in a call report, you’re wasting your time trying to reinvent the wheel. Why Do I Need Sales Call Reports? Activity leads to sales, and one of the best activities your team…

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May 23, 2017

Sales Tips

Sales Pitch Template: How to Create a Cold Calling Script

Every journey requires a good map, whether you go old-school with the folded guide, or just download an app. Your sales journey is no exception. It starts with a cold call – and you don’t want to make it unguided. A cold-calling script provides direction – for both objections and recurring situations. It's also a system that gives unity to the organization so your salespeople are on the same page. You don’t need a separate script for every person. Rather,…

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July 12, 2016

Management Tips / Sales Tips

Recording Sales Calls: Should You Fear “Big Brother”?

Mention that you want to record calls at the office and the dirty looks (along with an accusation of “Big Brother”) will quickly follow. But despite the bad rap that accompanies listening in, there’s nothing to fear and everything to gain. Professional athletes replay game tape over and over to scrutinize their every move and see how to improve. As a salesperson, you should do the same. It’s normal to feel apprehensive, but analyzing your calls isn’t a means of…

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September 15, 2015