In the auto glass industry, you can’t create sales. You can’t increase sales by closing deals. Unless you go out and smash windshields, you can’t generate a problem to solve. You’ve got to wait for something to happen.
The waiting game can be hard. After all, in auto glass sales, success depends on how well you can sell to professional sources, like auto shops and insurance agents. And it’s tough to make the top of their list. Maybe you have a great meeting, but then it’s months until they have a claim. By that point, they’ve either lost your contact info or forgotten how great you were.
So how do you stay on their radar? Stay active! And how do you stay active? Use a CRM to keep you on track.
Here are 4 ways to make your CRM work even harder for your success.
1. Keep Real Prospects in Your CRM
Make sure your CRM has the right prospects. Do you have everyone who could send you a referral in your database? Your CRM should house your clients and your prospects. So think of every potential client who could possibly refer you for a car window replacement. Then include the contact information for those professional referrals in your CRM. From there, you can organize your notes and keep track of your contacts.
2. Methodically Contact Them
Now that you’ve got the right prospects and clients in your CRM, contact them regularly and methodically. Determine what activities lead to a referral. How many people do you need to see in a day, week, or month to meet your goals? A CRM will hold you accountable for making those touches.
Plus, you won’t miss a contact if you’re using a reliable CRM. Sometimes we mean to go see someone but forget. Then, when there’s a claim, the agents refer someone else because you weren’t on their radar. A CRM keeps track of your activities and reminds you when it’s time to make contact. That way, no prospect gets overlooked.
If you rely on “one-off” conversations, you’ll never make consistent sales. You need to have activities and accountability in place. A good CRM keeps you on track.
3. Inspect What You Expect
Use your CRM to follow up and keep track of your team’s activity wherever you are. If you’re managing a team, you can see who they’ve contacted in real time. So, if you expect 10 contacts a day, a mobile CRM helps you make sure your team is following through.
4. Tie Commissions to Activity
In an industry like auto glass, don’t just reward sales. You can’t rely on the same traditional compensation mechanisms that other sales industries use. Why? Because closing deals doesn’t generate more sales.
Instead, figure out a way to connect commissions to activity or offer bonuses for activity. Activities lead to sales. It’s the most important thing. If you focus on activity, orders will follow.
Being an auto glass sales rep is about keeping good rapport so that, when accidents happen, you’re the person professionals refer. So let your CRM help you stay at the top of their list.